Quality Management: Quality Management@Schoolcraft

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"Poison on Tap" is a compelling case study in how government at all levels can go very wrong - and yet shows the power of the human spirit to overcome.

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The ability to run successful projects from start to finish is a skill that nobody in business should be without. In this short, accessible book, Martin Manser shares a lifetime of hard-earned wisdom and practical advice, giving you, in straightforward language, all the insight you need to manage projects with confidence.

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In his new book, Ian Goldin considers the contributions that education, health, gender, equity and other dimensions of human well-being make to development, and discusses why it is also necessary to take into account the role of institutions and the rule of law as well as sustainability and environmental concerns.

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This book examines the ways in which quality management methods, tools, and practices help improve an organization's performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors.

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The outcome of this survey suggests, that certain constellations of these five factors are more successful than others. Companies with an almost equal balance across different Leadership Styles and types of Corporate Culture achieve the best results, while companies equipped with a Rational and Hierarchical Corporate Culture in the absence of transformational, participative or supportive leadership are likely to fail.